Cancellation Policy

Reservation Policy

Payment is required to guarantee all reservations. Each adventure is subject to specific age, height and weight requirements. You and your party are responsible for knowing these requirements prior to making your reservation. If you book a reservation and a member of your party is outside the requirements of the trip you have reserved, you are not entitled to a refund if that party member cannot participate. We will work with you to select a more appropriate trip, if possible, for all to participate in. We strongly recommend consulting with all members of your party regarding specific requirements and calling us for our expert advice prior to booking your trip if there is any question of age, height and weight requirements for the adventure you are considering. We have separate cancellation policies for Groups vs. Individuals so please read carefully and understand the policy that applies to your specific reservation.

Trip Insurance

Purchasing trip insurance allows you to cancel up until 24 hours prior to your trip, receiving a full refund (or 2 weeks for groups 10+) except for the cost of the trip insurance.

Individual Cancellation Policy (9 or fewer):

With Trip Insurance: If you purchase trip insurance, you can cancel up until 24 hours prior to your trip to receive a full refund minus the cost of insurance. Without Trip Insurance: You can cancel up to 2 weeks prior to your trip for a refund and nonrefundable within 2 weeks of your trip date.

Group Cancellation Policy (10 or more):

With Trip Insurance: If you purchase trip insurance, you have up until 2 weeks prior to your trip to receive a full refund minus the cost of insurance. Without Trip Insurance: Your trip is 50% refundable up until 2 weeks prior to your trip and nonrefundable within 2 weeks of your trip date.

Rescheduling:

If you are rescheduling your adventure more than one week ahead and space allows, then we’ll do our best to accommodate the change for no charge. If you are rescheduling within one week of your adventure, we will do our best to accommodate the change and you will be charged $10 per person. Within 48 hours, rescheduling is not allowed.

Delay Policy:

On rare occasions it is necessary to delay the start of an adventure or temporarily suspend an adventure once it has begun. This is first and foremost for your safety, but we also know you are looking forward to the activity and we do not want to disappoint a single guest by cancelling the trip. We reserve the right to delay the start of an adventure up to 45 minutes due to weather conditions that may affect your safety. If we are unable to resume the adventure, we will either reschedule your trip for a later time, provide you’re a credit for a future trip or refund you.

Late Arrival Policy:

Your meeting time is 30 minutes PRIOR to your scheduled trip time. Arriving early is essential as it allows proper time for your check-in, trip preparation, safety instruction and tending to any last-minute details. If you arrive later than your meeting time, even if it is due to no fault of your own, and we are not able to adequately prepare you and get you on your scheduled trip, you will not receive a refund. We will do our best to work with you to reschedule your trip, if possible, but no refunds will be allowed.

A Final Note

Please make sure everyone in your party has read and understands the reservation requirement, specific cancellation policy, delay policy and late arrival policy as this will keep misunderstandings and cancellation disputes to a minimum. Weather is not a cause for cancellation since our trips run rain or shine. We reserve the right to refuse service to anyone judged to be under the influence of drugs or alcohol, and no refunds will be given. Please be aware that pricing is subject to change without notice.