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Colorado Whitewater Rafting Adventures

Cancellation Policy

Understand The Cancellation Policy

Individual Cancellation Policy

Payment is required to guarantee your reservation and is subject to a 48 hour cancellation policy. If your party or any individual in your party cancels outside of 48 hours of  your scheduled trip time, you will receive a refund minus a $10 per person processing fee. If your party or any individual in your party cancels inside of 48 hours of  your scheduled trip time, you will not receive a refund. No refunds will be given for no-shows.

Anyone rescheduling their trip time within 48 hours of their scheduled trip time is subject to a per-person rescheduling fee.

Group Cancellation Policy

The benefit of booking as a group is that you are eligible for quantity discounts. However, you are subject to a different cancellation policy. Any party receiving a group discount is subject to a 14-day cancellation policy. If your group or any individual in your group cancels outside of 14 days of your scheduled trip, you will receive a refund less a $10 per person processing fee. If your group or any individual in your group cancels within 14 days to 48 hours of your scheduled trip, you will receive a 50% per person refund. Cancellations within 48 hours of your scheduled trip time are not refundable. No refunds will be given for no-shows.

Make sure everyone in your group has read and understands the cancellation policy as this will keep misunderstandings and cancellation disputes to a minimum. Weather is not a cause for cancellation since trips run rain or shine.

Remember to choose a trip that suits your entire group’s needs and abilities. Our office staff is happy to answer questions that may help you determine an appropriate trip for your group. There will be no credits or refunds issued if a trip is changed to one of lesser value.

We reserve the right to refuse service to anyone judged to be under the influence of drugs or alcohol, and no refunds will be offered.

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