Payment is required to guarantee your reservation. If your party or any individual in your party cancels outside of 24 hours of your scheduled trip, we will provide a full refund. If your party or any individual in your party cancels inside of 24 hours of your scheduled trip, we will assess a 50% cancellation fee per person. No refunds will be given for no-shows.
Anyone rescheduling their trip time within 24 hours is subject to a per-person rescheduling fee.
The benefit of booking as a group is that you are eligible for quantity discounts. However, you are subject to a different cancellation policy. Any party receiving a group discount is subject to a 14-day cancellation policy. If your group or any individual in your group cancels outside of 14 days of your scheduled trip, a full refund will be offered. If your group or any individual in your group cancels inside of 14 days of your scheduled trip, a 50% per-person cancellation fee will be assessed. No refunds will be given for no-shows.
Make sure everyone in your group has read and understands the cancellation policy as this will keep misunderstandings and cancellation disputes to a minimum. Weather is not a cause for cancellation since trips run rain or shine.
Remember to choose a trip that suits your entire group’s needs and abilities. Our office staff is happy to answer questions that may help you determine an appropriate trip for your group. There will be no credits or refunds issued if a trip is changed to one of lesser value.